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What to do in case of breakdown or damage

Safety tips

  • If there are injuries, provide first aid or call 112.
  • Get yourself and the other party to safety.
  • Stay calm and friendly.
  • If possible, drive to the nearest safe place.
  • If not, put up your warning triangle and turn on the flashing lights. Call so that the vehicle can be towed.
  • Note that in some countries, the involved vehicles may not be moved until the police has arrived.
  • In a safe place, if possible in the car, you can then take care of your claim filling out directly the European Accident Statement or using the one in the car or via the free app at MobielSchadeMelden.nl (only in Dutch)
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Klantenvertellen review
Mobiel Schade Melden (report mobile damage)
European Accident Statement

Form can be filled out digitally.
What you fill in on the first form will automatically be filled in on the second form, so that both parties get exactly the same. You complete the declaration separately.

Breakdown

  • In case of breakdown call +31 (0)88 99 60 111. Outside opening hours you will be redirected to the emergency center.
  • We will immediately ensure you can get back on the road as soon as possible.
  • You can also contact the alarm center of the relevant car brand directly. You can find this number in the car’s instruction manual or maintenance booklet.
  • If you are stranded as a result of refuelling with the wrong fuel, the lessee/driver is responsible for all resulting costs.
  • In the event of problems with the loading platform of a box truck, call the breakdown service of Dhollandia 0900 45 55 455. From abroad, this is 0031 76 581 14 55.
  • In case of window damage, call outside our opening hours 088-1850500 (123RUIT.nl) or 0800-0828 (Autotaalglas).
  • Always observe the applicable traffic rules.

 

Damage, theft or loss

If the car is drivable:

  • Fully complete the European Accident Statement (front and back or digitally). If there is a counterparty, both must sign the statement.
  • Report the damage within 24 hours and send the Accident Statement with any pictures to Rebel Lease, Lijnbaan 12, 2352 CK, Leiderdorp or mail to wagenpark@rebellease.nl
  • When in doubt, always consult the police. This is mandatory in some countries.

 

If the car is no longer drivable:

  • Fully complete the European Accident Statement (front and back or digitally). If there is a counterparty, both must sign the statement.
  • Call +31 (0)88 99 60 111. Outside our opening hours, you will be redirected to our emergency center.
  • Send or mail the Accident Statement and any pictures to Rebel Lease, Lijnbaan 12, 2352 CK, Leiderdorp or mail to wagenpark@rebellease.nl within 24 hours.
  • When in doubt, always consult the police. This is mandatory in some countries.

 

If the car is stolen or missing:

  • You are required to complete an European Accident Statement (front and back or digitally) and have an official report drawn up by the police.
  • Call +31 (0)88 99 60 111. Outside our opening hours, you will be redirected to our emergency center.
  • Take pictures of the situation and ask witnesses for their details.
  • Accident Statements and/or police report must be fully completed and signed and in the possession of Rebel Lease, Lijnbaan 12, 2352 CK, Leiderdorp or mail to wagenpark@rebellease.nl within 24 hours.
  • If this is not the case, this may be a reason for the insurance company to decide not to proceed with payment. The costs arising from this are entirely for the account of the lease contract/driver.

 

Assistance abroad