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What to do in case of breakdown or damage

Safety tips

  • If there are injuries, provide first aid or call 112.
  • Get yourself and the other party to safety.
  • Stay calm and friendly.
  • If possible, drive to the nearest safe place.
  • If not, put up your warning triangle and turn on the flashing lights. Call so that the vehicle can be towed.
  • Note that in some countries, the involved vehicles may not be moved until the police has arrived.
  • In a safe place, if possible in the car, you can then take care of your claim using the collision form in the car or via the free app at MobielSchadeMelden.nl (only in Dutch)
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Mobiel Schade Melden (report mobile damage)
European damage form

Form can be filled in digitally

Breakdown

  • In case of breakdown call +31 (0)88 99 60 111. Outside opening hours you will be redirected to the emergency center.
  • We will immediately ensure you can get back on the road as soon as possible.
  • You can also contact the alarm center of the relevant car brand directly. You can find this number in the car’s instruction manual or maintenance booklet.
  • If you are stranded as a result of refuelling with the wrong fuel, the lessee/driver is responsible for all resulting costs.
  • In the event of problems with the loading platform of a box truck, call the breakdown service of Dhollandia 0900 45 55 455. From abroad, this is 0031 76 581 14 55.
  • In case of window damage, call outside our opening hours 088-1850500 (123RUIT.nl) or 0800-0828 (Autotaalglas).
  • Always observe the applicable traffic rules.

 

Damage, theft or loss

If the car is drivable:

  • Fully complete the damage form (front and back). If there is a counterparty, both must sign the form.
  • Report the damage within 24 hours and send the damage form with any pictures to Huurmij, Lijnbaan 12, 2352 CK, Leiderdorp or mail to info@huurmij.nl within 24 hours.
  • When in doubt, always consult the police. This is mandatory in some countries.

 

If the car is no longer drivable:

  • Fully complete the damage form (front and back). If there is a counterparty, both must sign the form.
  • Call +31 (0)88 99 60 111. Outside our opening hours, you will be redirected to the INQAR emergency center.
  • Send or mail the damage form and any pictures to the above address or info@huurmij.nl within 48 hours.
  • When in doubt, always consult the police. This is mandatory in some countries.

 

If the car is stolen or missing:

  • You are required to complete a damage claim form and have an official report drawn up by the police.
  • Call +31 (0)88 99 60 111. Outside our opening hours, you will be redirected to the INQAR emergency center.
  • Take pictures of the situation and ask witnesses for their details.
  • Damage claim forms and/or police report must be fully completed and signed and in the possession of Huurmij within 48 hours.
  • If this is not the case, this may be a reason for the insurance company to decide not to proceed with payment. The costs arising from this are entirely for the account of the lease contract/driver.

 

Assistance abroad