If the car is drivable:
- Fully complete the damage form (front and back). If there is a counterparty, both must sign the form.
- Report the damage within 24 hours and send the damage form with any pictures to Huurmij, Lijnbaan 12, 2352 CK, Leiderdorp or mail to info@huurmij.nl within 24 hours.
- When in doubt, always consult the police. This is mandatory in some countries.
If the car is no longer drivable:
- Fully complete the damage form (front and back). If there is a counterparty, both must sign the form.
- Call +31 (0)88 99 60 111. Outside our opening hours, you will be redirected to the INQAR emergency center.
- Send or mail the damage form and any pictures to the above address or info@huurmij.nl within 48 hours.
- When in doubt, always consult the police. This is mandatory in some countries.
If the car is stolen or missing:
- You are required to complete a damage claim form and have an official report drawn up by the police.
- Call +31 (0)88 99 60 111. Outside our opening hours, you will be redirected to the INQAR emergency center.
- Take pictures of the situation and ask witnesses for their details.
- Damage claim forms and/or police report must be fully completed and signed and in the possession of Huurmij within 48 hours.
- If this is not the case, this may be a reason for the insurance company to decide not to proceed with payment. The costs arising from this are entirely for the account of the lease contract/driver.