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What to do in case of breakdown or damage

Safety tips

  • If there are injuries, provide first aid or call 112.
  • Get yourself and the other party to safety.
  • Stay calm and friendly.
  • If possible, drive to the nearest safe place.
  • If not, put up your warning triangle and turn on the flashing lights. Call so that the vehicle can be towed.
  • Note that in some countries, the involved vehicles may not be moved until the police has arrived.
  • In a safe place, if possible in the car, you can then take care of your claim using the collision form in the car or via the free app at MobielSchadeMelden.nl.

Breakdown

  • In case of breakdown call +31 (0)88 99 60 111. Outside opening hours you will be redirected to the INQAR emergency center.
  • We will immediately ensure you can get back on the road as soon as possible.
  • You can also contact the alarm centre of the relevant car brand directly. You can find this number in the car’s instruction manual or maintenance booklet.
  • If you are stranded as a result of refuelling with the wrong fuel, the lessee/driver is responsible for all resulting costs.
  • In the event of problems with the loading platform of a box truck, call the breakdown service of Dhollandia 0900 45 55 455. From abroad, this is 0031 76 581 14 55.
  • In case of window damage, call outside our opening hours 0800-0828 (Autotaalglas) or 0800-7007 (Kwik-Fit).
  • Always observe the applicable traffic rules.

 

Damage, theft or loss

If the car is drivable:

  • Fully complete the damage form (front and back). If there is a counterparty, both must sign the form.
  • Report the damage within 24 hours and send the damage form with any pictures to Huurmij, Lijnbaan 12, 2352 CK, Leiderdorp or mail to info@huurmij.nl within 24 hours.
  • When in doubt, always consult the police. This is mandatory in some countries.

 

If the car is no longer drivable:

  • Fully complete the damage form (front and back). If there is a counterparty, both must sign the form.
  • Call +31 (0)88 99 60 111. Outside our opening hours, you will be redirected to the INQAR emergency center.
  • Send or mail the damage form and any pictures to the above address or info@huurmij.nl within 48 hours.
  • When in doubt, always consult the police. This is mandatory in some countries.

 

If the car is stolen or missing:

  • You are required to complete a damage claim form and have an official report drawn up by the police.
  • Call +31 (0)88 99 60 111. Outside our opening hours, you will be redirected to the INQAR emergency center.
  • Take pictures of the situation and ask witnesses for their details.
  • Damage claim forms and/or police report must be fully completed and signed and in the possession of Huurmij within 48 hours.
  • If this is not the case, this may be a reason for the insurance company to decide not to proceed with payment. The costs arising from this are entirely for the account of the lease contract/driver.
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